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NEED HELP?
0813 1082 6722
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FAQ

Q : What is eFFiRaia Luxury?
A : eFFiRaia Luxury is simply a reseller brand that sells authentic goods, including Hermes, Chanel, Louis Vuitton, Celine and Balenciaga. We sell mainly handbags, though we also provide our customers with a range of different shoes, jewellry and watches.

Not only that, in our exclusive website, eFFiRaia Luxury provides a range of different blog posts regarding the brands that we sell. We like to share our knowledge regarding everything related to the history and the values behind these brands. Click our "Blog" page to read more.
Q : Are all items sold at eFFiRaia Luxury guaranteed authentic?
A : Yes, 100%. All items sold at eFFiRaia Luxury are guaranteed authentic. The items are personally checked firsthand before it is uploaded to our website. To learn more about our Guaranteed Authentic items, visit our "Blog" page.
Q : What condition are the items in when they got delivered?
A : The items that are delivered may vary in the matter of conditions. The scale of the items we sell starts from brand new (100% condition), like new (95% condition), excellent (90% condition), and last, very good condition (85% condition).

New items: Items that are brand-new, unused and undamaged and usually are delivered in it’s original packaging.
New items: Has almost no sign of wear, typically has been worn for 2-3 times, and usually comes with the original packaging.
Excellent items: Items that are gently used, may have slight sign of wear, and may or may not come with the original packaging.
Very good items: Items that has been used previously but still in a very good condition with a chance of having a minor damage.

We also sell ‘never been used’ items, which are typically goods that were used as samples or displays that does not come with it’s original packaging and unsealed.
Q : Are the items on your website the items that are originally listed for sale?
A : Yes, the pictures of the items we post on our website are the original items that we sell. We provide detailed images of the product, especially items that has already been worn.
Q : What are the services used to deliver items?
A : Customers may choose between JNE, Go-jek, or personal courier (kurir). You can specify this later by contacting us through Whatsapp or giving us a note when purchasing through our website.
Q : What is your return policy?
A : There is no return policy at eFFiRaia Luxury.
Q : Do you ship international destinations?
A : Currently, we do not ship international destinations. But we are currently working to ship international in the very near future!
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